Customer Service Administrator

Client Description:
Would you like to join a dynamic, international company? Do you enjoy customer contact? Then look no further! 

Our client, a Florida-based company specializing in digital imaging, is looking for a Customer Service Administrator for its Belgian branch. 
 Job Description:
As Customer Service Administrator, you: 

• Ensure quality customer service and contact;
• Take charge of the various requests received by mail, phone and online chat;
• Inform customers about the different products offered and take care of orders and up-sell received online;
• Provide administrative support to the sales department (creation and management of customer files;
• Follow up with customers to ensure their level of satisfaction with the products;
• Track returns and refunds;

• Fluent in English and know another European language;
• good communication skills and good understanding of the client's need;
• Previous experience (at least 2 years) as sales administrator;
• Computer literate;
• Ability to work under deadlines and can prioritize your tasks;
• Professional, efficient and solution-oriented;
• Open-minded with your work process as well as organized;

• An acting contract for a permanent employment contract;
• Full-time, 38H/week;
• From 8 to 5 PM or 9 to 6 PM (with a break hour at noon) Monday to Thursday and 8 to 15 or 9 to 16 on Friday - flexible hours;
• 4 days of teleworking and 1 day on site (Ixelles);
• A salary to be discussed;
• Extra-legal benefits (meal vouchers);
• The opportunity to join an international company and a dynamic team.

Uitzendarbeid/Intérim : VG.361/BUOP | W-INT-RS-9 | Bxl:00374-406-20130208 & 00374-405-20130123